Dear CUSTOMER,
Thank you for choosing BRAND.
Please be advised that we have further escalated the issue with the ISSUE to our administrators who will investigate further and expedite a resolution. The reference number you could use to inquire about that open ticket is: TTTTTTTT. We will get back to you with a response as soon as we can.
Thank you for your patience.
Unfortunately, due to the complexity of the issue we will need some additional time to resolve it.
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