Dear CUSTOMER,
Thank you for choosing BRAND. / Thank you for your reply.
We have escalated your issue at hand via this ticket to our administrators for consultation on the matter. The reference number you could use to inquire about that open ticket is: TICKET. Once we have resolved the issue or we have more information, we'll get in touch with you in the next 24 hours.
Thank you for your understanding and patience on this matter.
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